Boundary Spanning and the Differentiated Effects of IS Project Deviations
نویسنده
چکیده
In environments where risk planning does not eliminate disruptions, advancing risk management requires an improved understating of the relationships among different types of deviations. This empirical study of IT professionals in a single organization differentiates requirements fluctuations, staff fluctuations and technology fluctuations to reveal distinct performance effects from challenges emerging from different domains of the IS Project work system. Data in this setting also reveal important moderating influences from the locus of initiation (either internal or external to the core project team). These findings integrate boundary spanning theory with the IS project risk management literature to provide explaining insight to the role of communication and knowledge transfer for IS projects faced with emergent disruptions.
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